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Healthy Diverse Populations - Interpretation and Translation Services

Diversity and Alberta Health Services

Interpretation and Translation Services

How Do I Know if my Client Requires an Interpreter?

To book a Calgary Health Region certified health care interpreter please call 403-955-1199 or email cal.bookingclerks@albertahealthservices.ca

If your patient/client speaks little or no English, Interpretation Services should always be contacted when interactions are important to the health of the individual in order to ensure informed consent and informed treatment. These interactions include, but are not limited to, assessment and diagnosis, history, informed consent, health teaching, most counseling situations and abusive situations.

Remember that patients/clients who have spoken English for many years will often revert back to their first language in times of significant stress or trauma, such as dealing with an illness or injury.

If the patient/client declines your offer of a certified health care interpreter and/or insists on using an informal interpreter, this information must be documented on the patient’s/client’s health record.

In situations where assessment has been completed and informed consent given for treatment and diagnostic tests, a family member or friend may assist in simple communication during the agreed upon test or treatment. These situations may include the routine exchange of information, and simple instructions or requests.

However, always make this decision while respecting the rights of the client to confidentiality and privacy.  Sometimes a patient may agree to use a family member or friend for interpretation for cultural or family reasons, even if they prefer otherwise.  It is good practice to note who provided the interpretation for the patient.

* Never use minors to interpret.
 

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