Diversity and Alberta Health Services

Diversity Programs and Services

University of Alberta Hospital and Stollery Children Hospital Multicultural Program

Language Services
Cultural Awareness Education for Staff
Cultural Competency Training
Community Liaison
Research and Education
Resources
Contacts

Language Services

Oral Interpretation

Trained interpreters are provided to improve the communication between health care professionals and patients/families

Interpreters could be requested by patient and family or by the staff.
The interpreters are hired through Centralized Interpretation Services; a subsidiary of Family Centre in Edmonton.
Interpreters are available 7 days a week during the day and evenings provided booking is done between 8:30 am to 4:30 pm weekdays.

Documents Translation

Professional translation of the medical transcripts and patient education material is facilitated on request by the various programs.

Cultural Awareness Education for Staff

Cultural awareness education provides:

Hospital wide in-service session
On request by individual program areas on their units tailored to the specific program need
Once a year Health and Culture Fair; Poster display of diverse cultural community’s Profiles and etc.
Celebration of some cultural events; Chinese New Year celebration.

Cultural Consultation

Cultural consultation is provided on request by health care team members for clarifying the presenting issues or concerns due to cultural differences.

Cultural Competency Training

Cultural competency training is provided for the health care professionals twice a year as part of staff development through Human Resources; Staff Development.
At the end of one full day session the participants receive a certificate of completion.

Community Liaison

Connect health care professionals to ethnic community resources for providing support to the patients in the community.

Research and Education

Support research and development of immigrant and refugee health to impact policy change towards inclusion of diversity in health planning
Provide information on immigrant refugee health for education and research, and connect researchers to the ethnic communities to learn their health needs and seek their input.

Resources

Cultural profiles of several ethnic communities are available through Multicultural Program.

Contacts

Nasreen Omar
Multicultural Program, University of Alberta Hospital and Stollery Children Hospital
1H1.26 Walter McKenzie Centre
8440 – 112 Street
Edmonton, Alberta T6G 2B7
Telephone: 780-407-6659
Fax: 780-407-3462
Email: nasreen.omar@capitalhealth.ca




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Diversity and Alberta Health Services Home Diversity Competency Resources Publications Demographics Programs & Services Health Info. for Diverse Populations Community Partners Contact Us	Diversity and Alberta Health Services Diversity Programs and Services University of Alberta Hospital and Stollery Children Hospital Multicultural Program Language Services Cultural Awareness Education for Staff Cultural Competency Training Community Liaison Research and Education Resources Contacts Language Services Oral Interpretation Trained interpreters are provided to improve the communication between health care professionals and patients/families Interpreters could be requested by patient and family or by the staff. The interpreters are hired through Centralized Interpretation Services; a subsidiary of Family Centre in Edmonton. Interpreters are available 7 days a week during the day and evenings provided booking is done between 8:30 am to 4:30 pm weekdays. Documents Translation Professional translation of the medical transcripts and patient education material is facilitated on request by the various programs. Cultural Awareness Education for Staff Cultural awareness education provides: Hospital wide in-service session On request by individual program areas on their units tailored to the specific program need Once a year Health and Culture Fair; Poster display of diverse cultural community’s Profiles and etc. Celebration of some cultural events; Chinese New Year celebration. Cultural Consultation Cultural consultation is provided on request by health care team members for clarifying the presenting issues or concerns due to cultural differences. Cultural Competency Training Cultural competency training is provided for the health care professionals twice a year as part of staff development through Human Resources; Staff Development. At the end of one full day session the participants receive a certificate of completion. Community Liaison Connect health care professionals to ethnic community resources for providing support to the patients in the community. Research and Education Support research and development of immigrant and refugee health to impact policy change towards inclusion of diversity in health planning Provide information on immigrant refugee health for education and research, and connect researchers to the ethnic communities to learn their health needs and seek their input. Resources Cultural profiles of several ethnic communities are available through Multicultural Program. Contacts Nasreen Omar Multicultural Program, University of Alberta Hospital and Stollery Children Hospital 1H1.26 Walter McKenzie Centre 8440 – 112 Street Edmonton, Alberta T6G 2B7 Telephone: 780-407-6659 Fax: 780-407-3462 Email: nasreen.omar@capitalhealth.ca
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